With over 30 years of call center experience, Repatria's consulting services can provide you with the information you need to maximize call center performance and profitability.

Our services include:

  • Equipment and technology assessment

  • Cybersecurity implementation

  • Compliance Audits

  • ACD report analysis

  • Agent report analysis

  • Agent benchmarking and performance

  • Contractual compliance assessments

  • Vetting of vendor pricing

  • Benchmarking to industry standards

  • Quality Assurance audits

  • Fraud investigations

  • RFP and RFI writing services

Call Center Consulting

We provide the experience, analysis, and recommendations so you can make informed choices about your call center business to maximize profitability, performance, and ensure contractual and regulatory compliance.

Our RFP and RFI services ensure that your RFP or RFI is written with correct technical standards and to ensure you are accurately responding to RFP requirements.

At Repatria, we leverage our knowledge to your advantage. We take the heavy lifting of analysis, benchmarking, and compliance so your staff stay focused on performance and profitability.