Repatria’s Call Center

Repatria takes a different approach to call centers.  We use live answer queues eliminating IVRs and speech recognition systems. We believe humans should answer calls by humans, and eliminate the hassle of pressing keys, selecting options, or saying prompts that get recognized incorrectly. Whether your customer base are seniors, people in a hurry, those that prefer the human interaction experience, we have the call center for you.

A survey done by Vonage, indicated that 61% of customers really dislike IVR systems and speech recognition systems, all preferring instead human interaction.

We provide a whole host of call center services, customer service, service desk, inbound sales, surveys, recalls, notification campaigns, we do it all…and yes with humans.

We also provide indigenous call center services that meet government requirements and regulations.

We have over 30 years of call center industry experience and leverage that experience to ensure the best possible experience for your customers and yourselves.

Our call center services are protected with our Cyber Security solution which prevents ransomware and malware from affecting systems, services and networks. No other Cyber Security solution, of significant distribution, can make our zero-breach claim, as our solution has never had a reported breach in over 20 years.

In February of 2024 the call center services of the cities of Hamilton and Huntsville were taken down by ransomware, it took months for them to recover.  Our solution would have prevented such an attack, and it is how we will keep your call center services running even if attacked.