Call Center Vendor Management

Repatria takes the pressure and inconvenience of managing your call center contracts, by providing superior Vendor management services. We manage your call center vendors, holding them accountable for performance standards, contractual obligations, and quality assurance standards.

In addition, we ensure the safety of your data and applications by providing a cyber security assessment of your vendors and any third parties operating in their environment to ensure breach prevention that could have legal and media exposure.

We conduct scheduled meetings with the vendors based on your need to get feedback and provide feedback on performance and quality metrics.

We utilize a recursive training loop to correct performance and reporting anomalies and provide you with comprehensive reporting each week to benchmark your vendor’s performance against contractual and performance objectives.